Refund Policy

Monthly subscriptions

Starter, Creator, and Studio renew monthly until cancelled. Cancelling stops future renewals and does not normally reverse the current billing period. You keep access through the end of the paid term unless the account is suspended for misuse.

Refund requests

You may request a refund within seven days of the first subscription payment when no logo credits from that term have been used and no paid-only files have been downloaded. Renewal payments and partially used terms are generally non-refundable, except where required by law or where a verified billing or service error occurred.

Duplicate or incorrect charges

Contact support promptly if you see a duplicate charge, an incorrect plan amount, or a charge after a confirmed cancellation. Include the account email, date, amount, and payment descriptor; never send a complete card number or security code.

Failed service delivery

If a confirmed platform failure prevents delivery of the purchased service, we may restore affected credits, extend access, or provide a proportionate refund after reviewing account and processing records. Problems caused by unsupported files, user devices, connection failures, or third-party restrictions may not qualify.

Processing time

Approved refunds are returned through the original payment method. Banks and payment providers may require additional business days to display the credit. Taxes or currency-conversion fees are handled according to the provider and applicable law.

How to request help

Submit billing questions through the contact page using the email connected to the order. This policy does not limit mandatory consumer rights that apply in your jurisdiction.