Refund Policy

This policy explains how cancellation and refund requests are handled for Nexlogo Studio paid monthly subscriptions. It should be read together with the Pricing pageand Terms of Service. Nothing in this policy removes mandatory consumer rights that cannot legally be excluded in your jurisdiction.

Monthly subscriptions

Starter, Creator, and Studio are recurring monthly plans unless the live checkout says otherwise. A successful renewal begins the next paid term and resets the monthly concept allowance described for the plan. Cancelling stops future renewals and does not normally reverse the current billing period. You generally keep the paid plan access through the end of the current term unless the account is suspended for misuse or another rule expressly applies.

First-payment refund requests

You may request a refund within seven days of the first subscription payment when no logo credits from that paid term have been used and no paid-only files have been downloaded. This eligibility rule is intended to distinguish an unused first purchase from a term where the paid service has already been consumed. If mandatory local law gives broader rights, those rights remain unaffected.

Renewals and partially used terms

Renewal payments and partially used billing periods are generally non-refundable because access and monthly generation capacity become available at the start of the renewed term. If you do not want another renewal, cancel before the next billing date shown in the relevant account or payment controls. A forgotten cancellation by itself does not automatically make a used renewal refundable, although support can still review a request where applicable law or a verified billing error requires it.

Duplicate or incorrect charges

Contact support promptly if you see the same valid purchase charged more than once, an amount that does not match the confirmed checkout, or a charge after a cancellation that was completed before the applicable renewal. Include the account email, charge date, amount, plan, and a non-sensitive transaction or invoice reference. Never send a complete payment-card number, card security code, password, or one-time authentication code.

Failed service delivery

If a confirmed Nexlogo Studio platform failure prevents delivery of a purchased service, the appropriate remedy can depend on the failure. We may restore affected concept credits, extend access, provide another reasonable service remedy, or issue a proportionate refund after reviewing account and processing records. A temporary error that is successfully retried without loss of paid value does not necessarily require a cash refund.

Problems that may not qualify as a platform failure

Unsupported source files, insufficient browser memory, a local internet interruption, third-party print rejection, an incorrect QR destination entered by the user, inaccurate invoice data, a changed client preference, or a trademark concern discovered after design approval may not represent a failure of the purchased Nexlogo Studio service. Contact support if you are unsure; the cause can be reviewed before a remedy is decided.

Logo preference and similarity concerns

Automated concept creation is subjective and does not guarantee that every generated direction will match a user's taste or be legally available. Use the free evaluation access and the comparison workflow to judge whether the product suits the project before relying on paid exports. If a generated concept later raises a similarity concern, stop using that direction and perform the relevant clearance checks. A similarity concern is important, but it is not automatically evidence of a billing error.

Processing approved refunds

Approved refunds are returned through the original payment method where the payment provider supports that route. The payment provider, bank, card network, and local banking system control how long the credit takes to appear after it has been issued. Currency-conversion differences, bank fees, and taxes may be handled under the provider's rules and applicable law rather than by Nexlogo Studio.

How to request review

Submit billing questions through the contact page using the email connected to the account or order. State whether the request concerns a first payment, renewal, duplicate charge, cancellation, or service failure and include the date and non-sensitive payment reference. A clear request can be matched to the relevant account and billing record more reliably than a screenshot with private card information.

Chargebacks and unresolved questions

Contact support first when you believe a charge is incorrect so the transaction can be reviewed. This does not limit any formal dispute right provided by your payment provider or applicable law. Repeated fraudulent disputes or misuse of the service may result in account restrictions where permitted.