Help Center
Nexlogo Studio has two distinct workflows: the account-based Logo Maker and free browser utilities. Use this center to diagnose common problems, understand file and privacy limits, and prepare a support request that can be reproduced.
Use the exact business name, choose the closest industry and visual style, add an optional slogan, and describe the audience or mood. The description guides the visual direction; it does not automatically become the slogan.
Creating several concepts can take time depending on the selected count, connection, and generation-service availability. Avoid refreshing or closing the page while an active request is being prepared.
Compare relevance, readability, spacing, distinctiveness, and small-size clarity. A restrained concept that fits the business is often more useful than a decorative option that only looks impressive in a large preview.
Refine the wording, typography, icon position, color, spacing, and background while checking the same logo in realistic placements. Keep one clear master direction instead of making unrelated versions for every channel.
Use PNG for everyday web and document use, transparent PNG for overlays, and SVG when you need scalable vector artwork and the selected concept supports that export. Keep a high-quality master before making smaller delivery copies.
Search for similar names and visual marks in the relevant countries and industries, verify any font license that matters to the final artwork, and seek professional clearance when the launch or registration carries meaningful legal risk.
Choose the right help path
A focused report is easier to reproduce than a general “it does not work” message. Check the relevant product or policy page first, then contact support if the behavior still does not match what the site describes.
Use this path for concept-generation errors, missing previews, customization controls, PNG or SVG export questions, and unexpected differences between a workspace preview and a downloaded file.
Open Logo MakerUse the individual tool page when you need format limits, privacy behavior, quality checks, troubleshooting, or a step-by-step explanation for an image, SVG, QR, signature, invoice, or text utility.
Browse free toolsCheck the Pricing page before contacting support. It explains what one concept credit does, which exports belong to each access level, what happens at renewal, and where cancellation or refund rules apply.
Review pricingUse the Licensing and Privacy pages for commercial-use boundaries, typeface responsibilities, browser processing, account data, advertising technologies, and the limits of automated trademark or ownership claims.
Read licensingSupported image, signature, text, QR, SVG, and invoice utilities are designed to do their routine processing in the browser. That means the working file for those tools is not intentionally sent to the Nexlogo Studio server just to perform the conversion. The browser still needs enough memory to decode and process the source, and very large files can fail on lower-memory devices. Keep the original master file because resizing, cropping, compression, conversion, and optimization should normally create a new delivery copy rather than overwrite the only source.
Local processing does not make every input appropriate for every workplace. If a document contains regulated, confidential, or client-restricted information, follow the organization's own handling rules before opening it in any web application. The individual tool pages explain their supported formats and important limits.
First confirm that the browser still has a working internet connection and that the page has not been placed into an aggressive sleep or battery-saving state. Keep the active creation tab open while a request is running. If a request clearly fails, capture the page URL, browser name, approximate time, selected concept count, and the exact message shown before retrying. Repeatedly refreshing during an active request can make it harder to tell whether the problem came from the browser, session, or generation provider.
Compare the same selected concept, layout, background, and wording before assuming the export is wrong. Raster PNG and vector SVG files can render differently at extreme zoom levels because they use different graphics models. A transparent file can also look empty in a viewer with a matching background. Test the export on both a light and dark surface and reopen it in a second viewer when necessary. For print, signage, embroidery, or another production process, ask the supplier which file format and color requirements they accept before final delivery.
A logo credit is used to create a new concept, not to make ordinary adjustments to an existing concept. Plan limits, export access, monthly reset behavior, and commercial-use availability are described on the Pricing page. If the account display and the purchased plan do not match, include the account email and a non-sensitive payment reference or invoice identifier in the support message. Never send a full card number, card security code, password, or authentication token.
Nexlogo Studio can provide educational checks and explain product-level commercial-use rights, but it cannot guarantee that a proposed logo is globally unique or legally available. Common shapes, names, and visual structures can exist independently across many industries. Search the relevant business and trademark databases, verify third-party font licenses, and use qualified professional advice when registration or a high-value launch makes the risk significant. The Licensing, Copyright and IP, and trademark checklist pages explain those boundaries in more detail.
Tell us the exact page, device type, browser and version if known, the action you took, what you expected, and what happened instead. For a file tool, include the source format and approximate dimensions or file size, but do not attach sensitive material unless support specifically asks for a safe sample. For the Logo Maker, include the stage of the workflow and whether the problem happened before generation, during customization, or during export. Screenshots are most useful when they show the complete relevant control and error state without exposing private account or billing information.
Support does not need your password, one-time sign-in code, complete payment-card number, card security code, private API key, or recovery phrase. Remove unrelated personal or client information from screenshots and sample files. A concise technical description is usually safer and more useful.
Describe your brand and start a focused set of concepts. Generation typically takes about 1 to 3 minutes. No card needed to start.